Operating terms, in plain language

1. Who you are dealing with

AnswerLedger is an independent, founder-operated service run by [FULL LEGAL NAME]. There is no team, no agency and no outsourcing of report production. Every report is produced by the person named on this site.

2. What the service is

AnswerLedger produces evidence-backed reports on how AI assistants (ChatGPT, Gemini, Perplexity) answer buyer-style prompts relevant to your company, under a stated, versioned protocol. Deliverables are documents and recordings - not consulting hours, not implementation work, not meetings.

Findings reflect engine outputs under the stated protocol on the stated dates; outputs vary over time. This report is diagnostic information, not a guarantee of business outcomes.

3. Products and prices

• Snapshot - $250, 100% prepayment.
• Agency Pilot - $490, 100% prepayment.
• Audit - $750 for the first 10 audits, then $990.
• Monitoring - $390/month. Minimum 3 months. Available only after a delivered Audit.
• Growth - $1,650/month, 50/50. Available only after Pilot.

Prices are fixed and public. If a price changes, it changes on this site first and never retroactively for a paid order.

4. Payment terms

• 100% prepayment for engagements priced at $750 or below.
• 50/50 payment for engagements priced above $750.
• No net terms.
• No discounts.
• No work before the required payment and complete client inputs.

Payment instructions are sent after scope and availability are confirmed.

5. Turnaround and SLA

• The delivery clock starts from the later of confirmed payment and complete client inputs.
• Snapshot and Pilot: delivery within 48 hours of clock start.
• Written questions are answered in writing or a recorded Loom within 4 business hours.
• If a committed delivery deadline is missed for reasons on the AnswerLedger side, 20% of the price of that deliverable is refunded. This is the sole SLA remedy.

6. Refunds, corrections and re-runs

• Reports document observed engine outputs. A report is not refundable because the findings are unwelcome.
• If a report contains a factual error (a claim not supported by the shipped evidence), it is corrected and the affected part re-run at no cost.
• Standard corrections are delivered within 48 hours of the error being confirmed.
• For white-label reports, confirmed factual errors are re-run and corrected within 24 hours, ahead of everything else in the queue.
• If an order cannot be started (capacity, eligibility, conflict), any payment already made is refunded in full.
• If you cancel after payment but before work starts, the payment is refunded in full.
• Once report production has started, payment for that deliverable is non-refundable except under the SLA remedy above.
• Engine outputs change over time. A later run producing different results than your report is not an error and not grounds for a refund.
• All refunds go back by the original payment method.

7. Credits

• Snapshot: $250 fully credited toward Audit for 14 days. The 14-day window starts on the report delivery date.
• Agency Pilot: $490 credited toward Growth for 30 days. The 30-day window starts on delivery of the second pilot report.
• Credits are not transferable and have no cash value.

8. Your inputs and responsibilities

• You provide three inputs: company or product URL, category or use case, and key competitors. Nothing sensitive is required - no account access, no analytics, no credentials.
• You confirm you are authorised to order a report about the company you name.
• Incomplete or materially wrong inputs pause the delivery clock until corrected.

9. White-label terms (agencies)

• White-label reports carry your agency logo and no AnswerLedger branding.
• There is no contact with your clients - you hand over a company name and competitors, and you receive the finished report.
• You may resell white-label reports at any price you choose.
• You may not represent the underlying methodology as your own original research in a way that misattributes authorship in legal or regulatory contexts.

10. Communication policy

I run async-only: every question answered in writing or a recorded Loom within 4 business hours. You get documents you can forward to your team - not meetings someone has to summarize. It's also why the price is what it is.

11. Evidence and data handling

• Raw run data (prompts, dates, engine outputs) ships with every report so every claim can be checked.
• Your inputs and reports are not shared with third parties and are not used as public marketing material without written permission.
• No client data appears in samples or on this site.

12. Intellectual property

• On full payment, you own your report and may use it internally, share it and (for agencies, under section 9) resell it.
• The methodology, prompt frameworks, scoring model and templates remain the property of [FULL LEGAL NAME].

13. Disclaimers

• Findings reflect engine outputs under the stated protocol on the stated dates; outputs vary over time. This report is diagnostic information, not a guarantee of business outcomes.
• No guarantee is made about rankings, traffic, leads, revenue or any business outcome.
• Not affiliated with, endorsed by, or partnered with OpenAI, Google, or Perplexity AI.
• ChatGPT, Gemini, Perplexity and all product names are trademarks of their respective owners.

14. Limitation of liability

Total liability for any claim connected to an engagement is limited to the amount you paid for that engagement. No liability is accepted for indirect or consequential losses, including lost profits or lost business, to the maximum extent permitted by applicable law. Nothing here limits liability that cannot lawfully be limited.

15. Changes to these terms

Terms may change. The version published on this page at the time you place an order is the version that applies to that order. Changes are never retroactive.

16. Contact

All questions about these terms: hello@getanswerledger.com. Written answers within 4 business hours.